Nieuw in OpenScape Office release V3 R3.4

Bron: bijgevoegde releasenotes

myPortal for Desktop – Mac

myPortal for desktop is available with same interface for Apple MAC as under Microsoft Windows. However, due to the Apple MAC OS system architecture, the following functions will be now released:

  • Desktop Dialling via clip board
  • OpenScape WEB Collaboration Integration
OpenScape WEB Collaboration can now started from Mac User in the same way as from Windows user
  • Calendar Integration (local Calendar)
Automatic presence change will be done depends on the founded key word (for e.g. meeting, break etc. ) in the subject line of ical (Calendar for Mac).
  • Integration of contacts from the local Mac adressbook.
This means that after the start of myPortal for desktop the local contacts from the Mac address book will be imported in the personal directory. These contacts can bevon

Support of the following operating systems

  • Microsoft Windows 8

    • Following variants of the Windows 8 will be supported:
      • Windows 8 (Windows 7 Basic/HP/Starter)
      • Windows 8 Pro (Windows 7 Professional)
      • Windows 8 Enterprise (Windows 7 Ultimate)
      • Windows RT is not supported
      • Windows 8 Tablet Variant is not supported yet..
    • Apple OS X Mountain Lion (10.8)
    • Microsoft Windows Server 2012
    • Internet Explorer 10 release is planned for the 1 Quarter 2013
A support of Microsoft Exchange 2013 and of Microsoft Office 2013 / Outlook 2013 is planned for the 1 Quarter 2013. At this time Microsoft planes the release of the mentioned software.
    •  

Serviceability

  • User can now delete or not delete his journal entries depending of the settings in the WBM.
  • Support of programmable Headset key
This flag should give the user the possibility to program a phone key which supports the headset functionality, for corded headsets which are looped in. 


myAgent

• All Contact Center mediafiles can now be forwarded or saved by agents as well. This function was formerly restricted to supervisor or admin role levels only.

3.1.5 myAttendant

In the active call area we show in addition the call status of the caller. The following status will be displayed.

 

Active Calls Window

Ringing

Establish  

Held/Transferring/Parked Calls Window

Parked

Held

Transferring

Dialing


The user changes regarding sorting and wildness of the columns of the active call can be done individual and will be stored.

 

 

New in release V3 R3.4

myPortal for Desktop – Mac

myPortal for desktop is available with same interface for Apple MAC as under Microsoft Windows. However, due to the Apple MAC OS system architecture, the following functions will be now released:

  • Desktop Dialling via clip board
  • OpenScape WEB Collaboration Integration
OpenScape WEB Collaboration can now started from Mac User in the same way as from Windows user
  • Calendar Integration (local Calendar)
Automatic presence change will be done depends on the founded key word (for e.g. meeting, break etc. ) in the subject line of ical (Calendar for Mac).
  • Integration of contacts from the local Mac adressbook.
This means that after the start of myPortal for desktop the local contacts from the Mac address book will be imported in the personal directory. These contacts can bevon

Support of the following operating systems

  • Microsoft Windows 8

    • Following variants of the Windows 8 will be supported:
      • Windows 8 (Windows 7 Basic/HP/Starter)
      • Windows 8 Pro (Windows 7 Professional)
      • Windows 8 Enterprise (Windows 7 Ultimate)
      • Windows RT is not supported
      • Windows 8 Tablet Variant is not supported yet..
    • Apple OS X Mountain Lion (10.8)
    • Microsoft Windows Server 2012
    • Internet Explorer 10 release is planned for the 1 Quarter 2013
A support of Microsoft Exchange 2013 and of Microsoft Office 2013 / Outlook 2013 is planned for the 1 Quarter 2013. At this time Microsoft planes the release of the mentioned software.
    •  

Serviceability

  • User can now delete or not delete his journal entries depending of the settings in the WBM.
  • Support of programmable Headset key
This flag should give the user the possibility to program a phone key which supports the headset functionality, for corded headsets which are looped in. 


myAgent

• All Contact Center mediafiles can now be forwarded or saved by agents as well. This function was formerly restricted to supervisor or admin role levels only.

3.1.5 myAttendant

In the active call area we show in addition the call status of the caller. The following status will be displayed.

 

Active Calls Window

Ringing

Establish  

Held/Transferring/Parked Calls Window

Parked

Held

Transferring

Dialing


The user changes regarding sorting and wildness of the columns of the active call can be done individual and will be stored.

 

 

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